Friday, July 24, 2009

“A fatal error was encountered” When Applying Service Pack 3 to Dynamics GP 9.0 on Windows Server 2008

First things first.  I would like to give credit to one of our technical consultants, Henry Pollock, for getting to the bottom of this one.

During a recent upgrade, we received the following error when attempting to apply Service Pack 3 on a Dynamics GP 9.0 install on a new Windows Server 2008 box.

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Note that the original install of GP 9.0 had gone fine.  A little digging and it turns out you need to disable UAC (User Access Control) on Windows Server 2008 prior to running the service pack install.

If I were a betting man, I’d guess we’d come across a similar issue on Vista workstations.

Posted by John "Limey" Bastow at 6:44 PM

2 comments:

  1. UnknownJuly 26, 2009 at 11:13 AM

    Hi,

    You are correct. Vista machines does have the GP & UAC issue. I encountered errors when I installed GP 10.0 on a Vista Business laptop. Please refer to my article: http://www.vaidy-dyngp.com/2008/12/vista-uac-dynamics-gp.html, for more details on that.

    Having said that, if it was GP 9.0 I would definitely have got this message. Thanks for sharing.

    Thanks
    Vaidy Mohan

    ReplyDelete
  2. John "Limey" BastowJuly 26, 2009 at 3:07 PM

    Thanks for confirming that.

    ReplyDelete

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